Your credit card will be billed from Footwearstores.com.

Please provide a street address for shipping, as the carrier cannot deliver to a PO Box. If the shipping address on your order is a post office box, we will send you an email requesting a street shipping address, and this will delay the shipment of your order. If after the order ships a change or addition needs to be made to your shipping address or the package needs to be re-routed to a different address, there will be an additional $10.00 re-routing fee added to your credit card. If a package is returned to us because of an incorrect or incomplete address, we will charge your credit card $10.00 for the cost of re-shipping the order. Orders normally require a signature for delivery (unless the carrier has a signature waiver on file). We recommend that you provide a shipping address where someone will be available to sign for the package. If you would like your package left without a signature, the language "Leave without a signature" or "Signature is waived" must be specifically stated in the "Comment" section of the order form, and an instruction of "Leave outside if no one is home", or something of that nature, is not sufficient. If the language "Leave without a signature" or "Signature is waived" is not specifically stated in the "Comment" section of the order form, we will not put that instruction on the shipping label. If you request that your package be left without a signature, please note that if we instruct the carrier to do so, neither we nor the carrier will be responsible if the package is delivered and subsequently lost, damaged, or stolen.
WE CANNOT GIVE THE CARRIER A SPECIFIC TIME FOR DELIVERY OR A SPECIFIC LOCATION FOR YOUR PACKAGE TO BE LEFT. IF YOU NEED THE PACKAGE LEFT IN A SPECIFIC LOCATION, YOU MUST LEAVE A NOTE FOR THE CARRIER AS TO WHERE YOU WANT THE PACKAGE LEFT. There is no way for us to specify on the shipping label a delivery time or a specific location for the driver to leave the package.
Occasionally, an error is made in the shipping department, and an incorrect item is shipped. In such case, please call us at 888-434-4488 to inform us of the error. We will have the correct item shipped to you, and we will request that you return the incorrect item to us by Priority Mail with a delivery confirmation or UPS Ground. In such case, we will reimburse to your credit card the amount of your return postage. Any further postage cost, such as insurance or a return request, will not be reimbursed. If you choose to return the incorrect item to us by a quicker method, we will only credit your card up to $6.00. If an incorrect item is shipped, we will only reimburse the return shipping as stated above if we have the same style, size and color from your original order shipped. If you want a different style, size or color than what was originally ordered, please return the item in accordance with our "Return/Exchange" Policy.
We cannot be responsible if orders are delayed by the carrier due to weather conditions. The carrier will attempt to deliver a package 3 times, and will leave a note for the customer if there is no one there to sign for it. If no one can be reached for a signature by the 3rd attempt, the package will be returned to the shipper. In such case, we will credit the credit card used for the purchase for the returned items, less a $6.00 per item restocking fee. If any item(s) are returned in accordance with our Return/Exchange policy, we will credit the credit card used for the original purchase for the returned items, less a $6.00 per item restocking fee, and we will not credit any expedited shipping charges. PLEASE DO NOT ship any items back to the manufacturers' warehouse. All returns and exchanges must be returned to Dyeablesshoes.com in Woodland Hills, CA. Please see our Return Policy page for details.